Contact Relationships Overview

Use Relationships to communicate with related contacts in one place. 

Think: spouses, business partners, father and son, etc. You can start conversations with more than one person and all communication with these related contacts will show on the same profile. Now it's easy to see the whole conversation and keep everyone in the loop.

Note: If you are needing or wanting two people to be separate contacts in a third party system, keep them separate in Follow Up Boss. If you want to roll up people in a primary relationship instead, use Relationships.

Tip: Merge two test contacts before going ahead and merging a lot of people into Relationships!

How Relationships work:

How to create a new Relationship

Go to the primary contact record for a person you wish to add a relationship to.

  1. Click the + under "Relationships"  to add a Relationship, including name, email, phone and relationship type
  2. Once a new Relationship is saved you can also add address details to that Relationship 

 

How to merge existing contacts into a Relationship

Merge existing contact into a relationship from the people table

  1. Select the contacts you wish to merge 
  2. Click on - Merge People
  3. Check merge people as relationship

Another way to merge is to go to the primary contact record for a person you wish to add a relationship to.

  1. Click Merge existing
  2. Search for the existing contact

 

Relationship future roadmap thinking

Here are some known items the team is looking into addressing in a future release. As always let us know what you think.  

  • Custom Fields (birthdays and more): Currently a automation can only send an email to the primary contact, not to a related contact. We plan to add a way for you to trigger a Birthday Automation for related contacts.
  • Export/Import: There is no support yet for import/export relationships but it is on our roadmap.
  • Third-Party Systems (Ylopo, Zapier, etc): Our existing person endpoint will return phones and email details of the related contacts under the primary but if a 3rd party system wants to directly work with relationships they will need to utilize the relationships endpoint
    • Mailchimp syncs only the primary lead's email address.
      YLOPO uses the lead's email address to link to Stars and if the lead has multiple email addresses, the Stars link will update with the one for the email most recently online.
      Zapier - Right now, Relationships can’t be added via Zapier but it is possible to get or add a Relationship using the API. It is documented here: https://docs.followupboss.com/reference#peoplerelationships.
  • Smart Lists. Relationship contact information is not available to view on smart lists. You can search by Relationship's names though.
  • Unmerge contacts: When you merge contacts to a relationship, we presently do not have a function for unmerging the contacts.

 

FAQs:

 

Is it better to put people on a Relationship or as two separate leads? When should you do one vs the other?

Adding a contact as a Relationship of another contact will keep all communications with both people on the same profile in FUB. It makes it easy to group text, group email, invite both people to appointments, etc., so that your history with those people are kept on a single profile.

Is it better to put people on a Relationship or as two separate leads? When should you do one vs the other?

Adding a contact as a Relationship of another contact will keep all communications with both people on the same profile in FUB. It makes it easy to group text, group email, invite both people to appointments, etc., so that your history with those people are kept on a single profile.

For “relating” people like referring agent, lender, title company, etc., we recommend using Custom Fields instead of Relationships.

If I list someone as a Relationship, should I also make a separate contact for them?

No, best practice is to either have that contact listed in a Relationship of the main contact, or keep them separate. This will keep their communications/history tracked in one place and make searching easier.

What happens when you merge to a Relationship?

When you merge to a Relationship, past communication and notes from the merged person will show on the main contact’s page, leaving you a single profile page with both people’s history on it. A merge cannot be undone. The main contact’s page will keep Assigned Agent, Lender, Stage, Source, Appointments, etc and any additional information from the merged contact’s page will be added.

Who should be listed in a Relationship? Can it be the agent I referred the lead to? What about the lender? Or the agent who referred them to me?

It’s best to use Relationships for leads/clients with whom you always communicate together, in the same household, etc. Use a Custom Field to track things like Referring Agent, Lender, Title Company, etc.

How can you split up contacts from Relationship?

To make separate profile for contacts who are stored in a Relationship, click Add Person and create a new contact for one of the people. After you have added their contact info to the new profile, delete the Relationship from the original contact record. Historical communications will remain on the original contact record, so it’s a good idea to copy the URL of that profile and add it to a Custom Field, Note, or Background on the new profile for easy reference.

How do we handle Relationship’s Birthdays?

Use Custom Fields to track birthdays.
We will add a way for you to trigger a Birthday Automation for related contacts but currently you can trigger a Birthday Automation for the primary contact only.

How do Relationships work with my 3rd party integrations?

For integrations that fetch the primary contact’s information, ie MailChimp, Relationship contact information won’t be picked up by the integration. If you use MailChimp heavily, for example, you may want to keep every person as a separate contact in FUB.

How do Relationships work with Zapier or the API? 

Right now, Relationships can’t be added via Zapier but it is possible to get or add a Relationship using the API. It is documented here: https://docs.followupboss.com/reference#peoplerelationships.

What happens when you export a contact with Relationships?

Right now, related contacts will not be included on the export.

Can you import related contacts?

Right now, you cannot create Relationships via import.

Can I see Relationships in my Android app?

Right now, the android app only shows primary contact. You can search and find the Relationship but the details only show primary contact details. When calling & emailing you can see those emails & phone numbers though.