Text Opt-in/Opt-Out

Summary

Leads can opt in or out of text messages at any point. This affects direct (1-to-1) and action plan texts.


Opt-Out

When a lead has opted out of texts, no text messages will be delivered to their number. A lead can opt out of receiving texts from you by texting one of these keywords:

  • STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT


Opted out numbers will appear in orange, like this:


Opt-In

Leads can opt-in to receiving text messages from you at any point by texting you one of the following keywords:

  • START, YES and UNSTOP


More Information About Text Opt Outs

The keywords used above is CTIA industry standard used by all carriers nationwide.